Frequently asked questions

We offer a wide range of logistics services, including international overland transport, national goods distribution, maritime transport, air transport, logistics and Project cargo or the transport of special loads. In the “Solutions” section, you can obtain more information about each of these services and contact one of our agents who will be delighted to assist you.

We ship using overland transport nationally and internationally, covering Europe and third countries. With regard to the air and maritime transport service, we cover Asia, America and Africa.

You can request a quote by completing the form on our website or by contacting our customer service team directly using the details you will find in the “Contact” section.

The delivery time varies depending on the destination and type of services selected. You can check transit times by contacting our customer service team directly using the details that you will find in the “Contact” section.

If you are already a customer, we provide you with an online tracking system. Simply enter your tracking number into our tool. If you have any queries, contact our customer service team using the details that you will find in the “Contact” section.

It is important that you contact us immediately. Our customer service team will help you to resolve the problem and start a claim if necessary.

We transport a wide variety of goods, including chemical products, machinery, textiles and more. However, there are restrictions for certain hazardous products, so we recommend you check our list of prohibited items that you will find in the next post: «What types of goods can All Scandcargo transport?».

We provide you with a guide to understand and calculate volumetric weight, it is essential to be able to determine the cost of your shipments. Learn how to calculate it here to improve the planning of our shipments: What is volumetric weight?

The AEO certification is an internationally recognised standard which is awarded to businesses that demonstrate they comply with high security standards and good practices in their customs processes and logistics operations. This certification forms part of a global effort to enhance the security of the international supply chain and facilitate legitimate trade. You can find more information in the next entry: «Keys for Global Trade: The Importance of the Authorised Economic Operator (AEO) Certification»

Triangular operations in logistics are trade transactions that involve three parties from different countries, facilitating the distribution and sale of goods without them having to physically pass through the country of the intermediary seller. This type of operation

is common in international trade and enables logistics processes to be optimised, reducing costs and shipping times. In a triangular operation, the intermediary (often called the operator of the triangle) purchases the products from a supplier and sells them to an end customer, but the goods are sent directly from the supplier to the customer. This requires careful coordination and efficient handling of customs and tax documentation in order to comply with the legislation of the countries involved.

Yes we have warehousing facilities throughout Spain that offer secure and efficient solutions for your logistics and distribution needs. The logistics services that we propose range from reverse logistics, e-commerce logistics, logistics diagnostics for handling services. 

We accept a variety of payment methods, including bank transfers and online payment systems. If you have any queries, contact our customer service team directly using the details that you will find in the “Contact” section.

You can contact us by telephone or email. The contact details are available on our “Contact” page.